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Customer Care

Elo takes all customer input seriously as part of our ongoing continuous improvement efforts. If we fail to meet your expectations, please let us know.

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If you prefer, you may print this page, then fax the completed form to the appropriate country:

Germany: +49 (0)89 60822-150
UK: +32 (0)16 35 21 01
Other: +32 (0)16 35 21 01

By completing and sending this form by fax, you confirm that you have read and accept the Elo TouchSystems Privacy Policy.

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I have read and I accept the Elo TouchSystems Privacy Policy:

Privacy Policy Elo TouchSystems Commitment to Privacy We at Elo TouchSystems are committed to protecting your privacy. This privacy policy sets out our use of your personal information and explains: . What information we collect about you . Protection of personal information . How we use the information . With whom we share the information . Other sites . How to correct or update your personal information . Changes to this privacy policy If you have any questions about this policy, or believe that Elo TouchSystems has breached this policy, please send an e-mail to Nadia Vandeweyer at nvandewe@elotouch.com. The Information We Collect To access certain parts of this Elo TouchSystems website, you may need a user name and password. To obtain a user name and password, we may ask you to provide information such as your name, address, telephone number, e-mail address, company and job title. When you order a product from an Elo TouchSystems website, you may be asked to provide us with information such as your shipping and billing address, credit card number, card type and expiry date, which is stored with the other information you have provided to us online. In addition, you may submit a credit application, which you may complete online or print and send us offline. The credit application requests information such as bank account and credit reference information. You may visit much of our site without telling us who you are or revealing any personal information. Our site collects information such as IP addresses, browser type, browsing trends and operating systems to help us understand our customers better, but this information does not personally identify you. If you request to be on our mailing list, we will ask you to provide us with your e-mail address so that we can e-mail product and services information to you. We may collect feedback from you regarding the usability of our site, including feedback on our products and services provided through the site. We also use cookies, which are small files that are stored by your browser on your computer's hard drive. Cookies allow us to deliver customised experiences to you every time you visit our site. Our cookies do not contain any personal information about you, but they may be correlated with personal information you have already provided to us, such as name, address and e-mail address. This saves you time when accessing areas of our site that require personal information. Most browsers are initially set up to accept cookies, but you can set your browser to alert you every time a cookie is offered, letting you decide whether or not to accept it. You can prevent cookies by modifying your browser, although you will not be able to use some of our services if you decline to accept cookies. We collect general information about your visits to our site, such as the pages most frequently visited, the number of daily visitors, and how long visitors stay on each page. We also collect information during your visits to the site, which allows us to customize your session visit for you. Protection of Personal Information If you provide personal information over the Internet, we will take reasonable precautions to ensure the security of that information. We use SSL encryption to protect all of the information you provide us with when ordering a product. This means that information such as your address and credit card number is encrypted before it sent to us. In addition, Elo TouchSystems e-commerce websites are Veri Sign secured sites. We use a third-party credit card processing company to process orders by credit cards, which is contractually obligated not to use your credit card information for any purpose other than processing your order. If you would like to make a purchase, but prefer not to disclose your credit card information online, please contact a sales representative via telephone, at +(32)16 35 21 00. How We Use the Information We primarily use the personal information which you provide to us for the purpose for which it was provided - to contact you or send you information, to process an order and to contact you about new products and services, special offers and upcoming promotions or events. If you have given us your telephone number online, we may contact you by phone about our products and services. We also use personal information to improve our site. Information such as an IP address, browser type and operating system is analysed for marketing purposes and to help diagnose problems with our site but this analysis does not involve any personal information you have provided to us. We also provide our vendors, suppliers, and providers with personally identifiable information they need to fulfil their role in providing you with the products or services you have requested. If we think your products requirements may be served by a third party or one of our business partners, we may share your information (but not your credit card details) with that third party to help offer you a total product solution. We may provide aggregated statistics to other companies and our business partners about our customers, sales or related sale activity for marketing purposes. We may also combine information that you have given us online with information that you have given us offline to provide you with improved customer service and with tailored information about our products and services. We may export certain personal information to third parties or our business partners located in countries outside the European Economic Area for the purpose for which it was provided - to contact you or send you information, to process an order and to contact you about new products and services, special offers and upcoming promotions or events. Some of these countries may not have data privacy laws which give individuals the same level of protection as those within the EEA. It is possible that as our business develops, our company or its assets may be acquired. If this happens, customer information may be transferred to the acquiring company. With Whom We Share the Information We do not rent, sell, or other than as specifically outlined above, disclose or share personal information with any third parties. Other Sites Our site contains links to other web sites owned or operated by third parties. The third parties who operate these sites may treat the collection, use and disclosure of personal information differently. This could be the case even for those sites which carry our trade marks or logos or which are framed by our site. We therefore encourage you to study the privacy policy on these sites before disclosing your information to any third party. How to Correct or Update Your Personal Information If you wish to correct or update your personal information, please e-mail the details to Karine Piette at kpiette@elotouch.com. If you wish your personal information to be deleted at any time, please e-mail the details to Karine Piette at kpiette@elotouch.com. Changes to this Privacy Policy We may change this privacy policy from time to time, and reserve the right to do so. If we make any changes, we will post a notice detailing the changes on our homepage and we will update the privacy policy. Accordingly, we would recommend that you consult this site periodically so that you are aware of any policy changes. If you have any queries or requests regarding this privacy policy, please send an e-mail to Nadia Vandeweyer at nvandewe@elotouch.com.