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Technical Specialist & Trainer
Regular Full-Time
Knoxville, TN, US
30+ days ago Requisition ID:1106 Apply

We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. We don’t just sell things. We offer solutions to tomorrow’s challenges.

The Service Technical Specialist & Trainer will provide support to Elo’s Global Service Operations Team and partners. As the Service Technical Specialist & Trainer, you will be responsible for supporting various international partners including partners in South America, and the ideal candidate will be fluent in both English and Spanish.

Responsibilities

  • Act as technical lead for repair services by providing/sharing technical guidance and best practices
  • Perform classroom training, virtual training, and hands-on training to global users including technicians, customers, suppliers, and partners
  • Develop technology related guides, manuals, instructions, and training documentation
  • Develop and document testing, troubleshooting, and repair processes for Elo products to be used internally and externally by Elo and partners
  • Evaluate and improve existing processes and workflows
  • Work cross functionally to capture requirements for new processes
  • Contribute to risk assessments; assess compliance to safety and quality standards
  • Evaluate new product designs (NPD) for serviceability and document evaluation to provide feedback & document markups
  • Contribute to product service strategies (parts, assemblies, and software) by providing expert analysis of use ability, serviceability, and reliability of current and new products
  • Review and provide technical guidance on/or as it relates to engineering change requests and their impact on customers, inventory, service centers, and rework/remediation plans
  • Manage projects for global services in conjunction with internal and external service partners and customers
  • Develop a project plan and review that plan with leadership for buy-in; manage project against timelines and KPI’s while procuring necessary resources and guiding the team
  • Maintain a compliant work environment by following all ISO, EH&S, and 5s standard
  • Other reasonable directives, responsibilities, and activities assigned by manager

Minimum Qualifications

  • Associates degree in electrical, electronics, maintenance, or related technical field from an accredited institution
  • At least 3-years electronic systems experience, including root cause analysis, technical documentation & SOP development
  • At least 2-years experience with technical training and teaching

Preferred Qualifications

  • Excellent verbal and written communication skills in both English and Spanish is highly preferred (Bilingual)
  • Ability to use in-depth technical knowledge of electrical components to board level to teach and upskill service employees
  • Knowledge and understanding of learning management systems (LMS) including development and implementation of training programs
  • Knowledge, understanding, and experience with Quality Management Systems - specifically in the areas related to failure mode analysis, root cause analysis, 8D reporting’s, and 5s work environment standards
  • Experience in analyzing and troubleshooting of electro-mechanical systems, software (i.e. Windows, Linux, Mac) and hardware (i.e. PC, monitor, Android)
  • Previous experience working with ERP systems (SAP, SFDC)

Specific Professional Skills / Competencies

  • Microsoft Office – Outlook, Excel, Word, Teams
  • Familiarity with 5S methodology
  • Attention to detail
  • Organized – ability to multi-task and prioritize effectively
  • Adaptability and ability to work under pressure – time management
  • Effective technical problem-solving abilities

Physical Demands

  • Ability to lift up to OSHA single person lift requirements
  • Ability to sit, stand, bend, or walk for prolonged periods of time
  • Ability to travel domestically and internationally unrestricted

Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge. 



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