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Field Application Engineer DACH
Germany, Germany, DE
30+ days ago Requisition ID:1108 Apply

Field Application Engineers focus on pre- and after-sales technical activities and play a very important internal and external customer consulting and project management role for new designs or applications using new and existing technologies and/or products. As an FAE you serve internal and external customers as technical point of contact across the entire spectrum of software and hardware. 

Responsibilities

  • Assist customers in determining the appropriate solution by understanding their detailed application requirements, specifications, and environment.
  • Translate customer project needs, issues, quality levels and later service needs into viable solution-driven specifications.
  • Translate customer needs in robust internal specifications and coordinate the solution with product management and engineering
  • Evaluate feasibility of projects and provide input on the scope of effort and time required to achieve success
  • Assess and document the specific project requirements and environment
  • Support the sales team in building appropriate proposals and presentations Document and report any problems during the implementation phase
  • Obtain written customer satisfaction confirmation
  • Become and act as the project manager for the customer from initiation to design closure: take ownership, communicate, track and coordinate
  • Provide customer training
  • Provide feedback to engineering that the delivered products meet customer expectations Participate in sales presentations to customers and/or business partners
  • Participate in beta testing of products
  • Inform sales about prospective sales opportunities
  • Accountable for global account project management/leadership, including but not limited to global project coordination, account relationship
  • Meet with executives, engineering, and purchase community, collaborating with Touch Solutions’ engineering and product management
  • Troubleshoot specific customer related application challenges and coordinate/implement field upgrades of software and/or hardware
  • Participate in exhibitions

Specific Professional Skills

  • High energy and ability to thrive in a fast pace culture
  • Ability to build strong customer relationships
  • Ability to coordinate projects across an entire organization
  • Strong interpersonal and communication skills
  • Ability to negotiate technical content with executives at all levels of an organization
  • Ability to analyze customer needs and product requirements and deliver complete system solutions
  • Ability to manage key customer projects and drive increased revenue
  • Good verbal and written communication skills Ability to handle high stress customer negotiation
  • Work with minimal supervision – self starter
  • Fluency in German and English, proficiency in any other European language is considered a plus.
  • Driving license 

Ideal Background and Desired Experience

  • 5 or more years engineering or technical sales experience and proven track record
  • B.S. Degree in Electronics, Computer Science, IT or related field. Other higher education with 5 years plus technical experience acceptable.
  • Solid experience with customer facing technical support
  • Knowledge of Android, Android Enterprise, Endpoint management systems, Linux, Windows and hardware in retail POS and Digital Signage.
  • Extensive experience supporting cross-border customers and communicating well in English and German.
  • Broad project management skills

Note: this is a home based position


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