Touchscreens Simplify Access to Telecom Services in Telia Stores

To enhance customer service and streamline in-store experiences, Telia, one of the leading telecommunications and IT service providers in the Baltics, partnered with Elo reseller Hansab to modernize its queue management system. Following a successful pilot and thorough evaluation, Telia selected a software solution by QMatic combined with Elo touchscreen hardware. The systems are now deployed in 19 stores across Vilnius, Lithuania.

Tailored, Flexible Queue Management

Flexibility and customization were top priorities for Telia. The new system is fully adaptable to both customer needs and store operations, offering customizable themes, personalized service routing, and an intuitive user interface. The integrated ticket printer and thoughtfully designed touchscreen hardware were essential factors in the decision-making process. Telia opted for a 27-inch touchscreen display powered by the Elo Backpack Android compute engine and mounted on a Wallaby Pro self-service stand with printer.

The solution was designed to align with Telia's updated store visual identity, ensuring a consistent look. Elo's versatile hardware portfolio played a key role, offering a range of touchscreen sizes and configurations that allowed for seamless integration across different store environments. Telia chose the modular Wallaby Pro stand, with configurations allowing for floor-stand, countertop, or wall-mount installations.

Designed for Accessibility

Accessibility was central to the project. The queue management terminals are installed at accessible heights and feature adaptive screen layouts and specialized keyboards to accommodate individuals with disabilities. The Elo Wallaby Pro stands ship with an accessory faceplate for seamless integration with ADA (Americans with Disabilities Act)-compliant navigation keypads. This enables easier interaction with the screen for users with impaired vision, reading difficulties or limited fine motor skills.

"As a socially responsible company, we look beyond business. Technology is vital for people with disabilities, and we want everyone to feel respected and have equal access to our services. That's why accessibility is a key priority for us," said G. Kaminskaitė-Salters, CEO of Telia.

Strong Partnerships Drive Success

Hansab's collaboration with Telia ensured a smooth rollout and responsive support throughout the project. As an experienced reseller of both Elo hardware and QMatic software, Hansab brought deep knowledge of the complete solution. This expertise enabled them to recommend the optimal products for Telia's needs quickly and professionally, ensuring seamless integration and reliable performance.

"We're glad to have Hansab as our partner. Their flexibility, professionalism, and quick problem-solving have helped us create a better in-store experience for our customers," noted Telia representatives.