On-Site Exchange
Elo offers an optional On-Site Exchange warranty to cover you in the event your device requires service. All you have to do is submit a Return Material Authorization (RMA) request through Elo's online portal and we handle the rest. Our technicians will come out to your location, replace the defective unit and schedule its pick-up and removal to get you up and running in no time.
Program Benefits
-
Coverage You Can Count OnElo will service devices on-site. -
Simple to UseSubmit a claim online to initiate and track the On-Site Exchange process. -
Minimize DowntimeTechnicians are dispatched at an agreed upon time to deliver and install a replacement unit, as well as prepare the unit for return shipment. -
Reduce HasselAll shipping costs are covered by Elo.
Qualifying Products & Offerings
| Product Type | Product Line | OSE Coverage offerings |
|---|---|---|
| Interactive Digital Signage (IDS)1 (MOQs apply) |
32-65" Large Format Signage |
3YR Warranty Coverage + OSE - Elo P/N: E740527 4YR Warranty Coverage + OSE - Elo P/N: E740728 5YR Warranty Coverage + OSE - Elo P/N: E740918 |
1 On-Site Exchange coverage may be purchased for Large Format Signage within the Continental US. Conditions of the standard IDS warranty applies.
How OSE Works
-
Request RMARequest an OSE replacement by submitting a Returned Material Authorization (RMA). -
RMA ReviewedOnce the request is verified and an RMA number is issued, an Elo representative contacts the customer to arrange the date and time for the exchange. -
Service ScheduledElo dispatches a technician to the customer site at the agreed upon time. -
Unit ReplacedThe technician replaces the defective unit and prepares the unit for return shipment.
Purchasing On-Site Exchange
On-Site Exchange coverage for Large Format Signage is available for purchase wherever Elo Devices are sold. Coverage for other products may be available by request. Please contact your Elo Sales Representative for more information.