Advance Unit Replacement
Get peace of mind with Elo's optional Advance Unit Replacement warranty. In the event your device requires service, all you have to do is submit a Return Material Authorization (RMA) request through Elo's online portal. If phone support doesn’t resolve the issue, we will ship you a replacement unit next business day.
Program Benefits
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Easy EnrollmentPurchase with equipment or within one year -
Simple to UseSubmit a claim online and track the process -
Minimize DowntimeIf the problem is not resolved over the phone, a replacement unit is shipped within one business day -
Reduce HassleShipping costs for replacement units are covered by Elo
How AUR Works
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Request RMARequest an AUR replacement by submitting a Returned Material Authorization (RMA). -
Replacement Unit ShippedOnce the request is verified and an RMA number is issued, a replacement unit is shipped along with return instructions. -
Return Defective UnitFollow the instructions to return the defective unit back to Elo within 15 business days.
Purchasing Advance Unit Replacement
Qualifying Products & Offerings
| Product Type | Product Line | AUR Coverage Offerings |
|---|---|---|
| Interactive Digital Signage (IDS)1 | 32"-65" Large Format Signage and Open Frames |
4YR Warranty Coverage + AUR - Elo P/N: E740135 5YR Warranty Coverage + AUR - Elo P/N: E740330 |
| All-in-One Devices | I-Series Windows, PayPoint®, EloPOS™ |
3YR Warranty Coverage + AUR - Elo P/N: E820186 4YR Warranty Coverage + AUR - Elo P/N: E820388 5YR Warranty Coverage + AUR - Elo P/N: E820582 |
| I-Series Android, Elo Pay 7" |
2YR Warranty Coverage + AUR - Elo P/N: E819985 3YR Warranty Coverage + AUR - Elo P/N: E820186 4YR Warranty Coverage + AUR - Elo P/N: E820388 5YR Warranty Coverage + AUR - Elo P/N: E820582 2YR Warranty Coverage + AUR + ADP - Elo P/N: E131490 3YR Warranty Coverage + AUR + ADP - Elo P/N:E131674 4YR Warranty Coverage + AUR + ADP - Elo P/N:E131859 5YR Warranty Coverage + AUR + ADP - Elo P/N:E132053 |
|
| Touchscreen Monitors | Monitors & Small Format Open Frame |
3YR Warranty Coverage + AUR - Elo P/N: E898648 4YR Warranty Coverage + AUR - Elo P/N: E894921 5YR Warranty Coverage + AUR - Elo P/N: E895125 |
| Computers | Elo Computer Module (ECM), EloPOS™ Pack |
3YR Warranty Coverage + AUR - Elo P/N: E896699 4YR Warranty Coverage + AUR - Elo P/N: E896903 5YR Warranty Coverage + AUR - Elo P/N: E897104 |
| Elo Backpack® |
2YR Warranty Coverage + AUR - Elo P/N: E896513 3YR Warranty Coverage + AUR - Elo P/N: E896699 4YR Warranty Coverage + AUR - Elo P/N: E896903 5YR Warranty Coverage + AUR - Elo P/N: E897104 |
|
| Mobile Computers | M50, M60 |
2YR Warranty Coverage + AUR - Elo P/N: E765759 3YR Warranty Coverage + AUR - Elo P/N: E765956 4YR Warranty Coverage + AUR - Elo P/N: E766156 5YR Warranty Coverage + AUR - Elo P/N: E766346 1YR Warranty Coverage + AUR + ADP - E894512 3YR Warranty Coverage + AUR + ADP - E672440 5YR Warranty Coverage + AUR + ADP - E672646 |