Tickster and Elo Powering Seamless Festival Experiences

When 40,000 fans descend on a festival site, the 'electric' atmosphere brings a massive technical challenge: processing a high volume of data in real-time. Any friction at the entrance gate or the bar can ripple through the entire event experience. To eliminate these bottlenecks, event leaders are moving away from legacy retail tech and toward robust, specialized Point-of-Sale solutions that are engineered to thrive under the intense pressure of a live event.

Tickster, Sweden's largest supplier of POS and ticketing systems for events, knows this better than anyone. To maintain their reputation for excellence across a diverse range of live events, Tickster relies on a critical foundation of speed and durability powered by Elo.

"It's absolutely crucial that we can handle a high volume of transactions while also being user-friendly and robust," says Johan Skogsberg, Head of Sales for Tickster. "And together with Elo, we achieve that."

From entry gates to bar tabs: the Elo M51 advantage

Managing 40,000 eager fans requires more than just energy - it requires elite hardware. Tickster relies on the Elo M51 mobile computer to maintain momentum from the first scan to the final sale. These versatile handheld devices are essential for:

• High-velocity scanning: at the gates, the M51 ensures rapid, accurate ticket validation to keep lines moving and fans happy.
• Mobile Point-of-Sale: beyond the entrance, the same device powers pop-up shops, food trucks and bars, processing payments instantly to maximize revenue and minimize wait times.

The ability to use the same hardware for multiple critical functions streamlines operations and reduces equipment needs, a significant advantage in dynamic festival environments.

The command center: Elo Z30 for fixed POS stations

For fixed Point-of-Sale locations, such as main bars or merchandise booths, Tickster opts for the Elo Z30 Android POS system. This robust and sleek counter-top system is built to withstand the high tempo and demands of a busy festival. Its reliability ensures that even during peak rushes, transactions are processed efficiently, keeping both staff and attendees happy.

The effectiveness of this system is driven by two key advantages:

• Unified Android Ecosystem and Remote Management: The Z30 leverages a familiar, smartphone-like interface that significantly reduces training time for temporary staff. Through the EloView platform, administrators can remotely deploy updates, lock settings, and monitor the health of every terminal across the festival grounds from a single web browser, eliminating the need for manual on-site troubleshooting during the event.
• Integrated Customer Engagement and Visual Transparency: The system features a built-in customer-facing display that provides instant visual confirmation of orders and totals. In loud, chaotic environments where verbal communication is difficult, this transparency reduces errors and accelerates the checkout flow by allowing attendees to verify their transaction effortlessly.

Partnership in innovation: focusing on User Experience

The collaboration between Tickster and Elo goes beyond just hardware. It's about a shared commitment to enhancing the user experience.

"Together with Elo, we've taken the next steps in developing an even better and more user-friendly experience for our POS system," Johan explains. "Thanks to Elo's hardware, we've been able to focus even more on user experience and limit the hassle for our clients."

This partnership allows Tickster to push the boundaries of their software solutions, knowing they are backed by hardware that can keep pace. Features like "Tap to Pay" on the Elo M51 mobile computer, running Tickster's cutting-edge software, are vital for enhancing the overall event experience by delivering unparalleled speed and convenience.

The future of festival transactions is fast and flawless

In an environment where speed and reliability are non-negotiable, the synergy between Tickster's innovative software and Elo's dependable, high-performance hardware creates a winning solution. Both companies are committed to continuous improvement, looking forward to pushing solutions even further and ensuring that every event, big or small, runs without a hitch.